With a growing installed base, IBA’s main challenge is first to support sites in their ramp-up phase as well as sites that have been active for 10 years and secondly develop the approach for the Proteus®ONE compact PT customer base as it grows. A maintenance plan will allow uniform maintenance on all the sites.
“In 2013 we created uniformity using the size of our installed base and internal knowledge to improve maintenance processes, to analyze failures and adjust the maintenance plan accordingly”, explains IBA Technical Operations Manager Equipment & Service Delivery Stephen Thorson.
The goal his team has set is to be more predictive for unplanned failures. “We want to move to proactive maintenance based on inspection and expertise available in the system. We want to act more on preventive software messages. With ProteusONE, we will be evolving to a maintenance model without permanent team on-site, relying on remote monitoring and following up on warnings and messages triggered by the equipment.”
In case of failure, Stephen wants to give all the needed tools to the site teams to be as agile as possible to recover. “We have installed two central PT Centers on different continents with spare parts that are less likely to fail keeping all other parts close to our customers. Maintenance on site is scheduled taking into account a very high volume of activity, with day and night shifts, which leaves very little time to perform maintenance. So, efficiency is crucial.”
For more information contact Stephen Thorson at


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